Repairs
Repair and Design Modification
Faulty units are usually caused by electronic
component failure.
Our engineers diagnose the problems and
detect the failed components.
High quality parts and components are used in
the repair. A permanent upgrade/redesign is carried out to eliminate
future problems fixing any mechanical parts where necessary.
All units undergo “Soak Testing” under
laboratory conditions placing the unit under significant load for a
significant period of time to ensure it fully functions with sustained
use.
Cost of repair includes AE premium upgrade.
AE
Repairs
There are two categories of AE Repairs.
Repair items
will be designated as
AE
Standard Repair
(AESR) or AE Non Standard
Repair (AENSR).
When we receive items for repair they are
immediately processed using the unique job number allocated.
Apuljack Electronic Engineers diagnose the
problem(s) and determine whether the repair item falls into the
AE Standard Repair (AESR)
category.
AE Standard Repairs will be carried out with
a quick turn round time using in stock quality components and fixings.
If the repair item has been diagnosed with
faults which fall outside AE Standard Repair they are logged as
AE Non Standard Repair (AENSR).
AE Non Standard Repairs will need more time spent on investigation of the fault(s) on our laboratory benches. Once the electronic diagnosis has been reached the specialist parts and components may need to be ordered which will result in a longer turn round time. In these circumstances AE will contact the customer and inform them that the repair item falls into the AE Non Standard Repairs category
.
*
In some circumstances the Repair may be out of the ordinary in which
case we contact the Customer.
Warranty
All
Apuljack Engineering Repairs and Products are covered by a 12 month
warranty.
AE use improved higher quality replacement components giving an
increased confidence in reliability of repair. All repairs are
guaranteed 12 months against repeat failure. In the event that the
replaced components fail within 12 months they will be repaired free of
charge.
Some AE Repairs undergo a Non Standard Repair &
Redesign/Upgrade which will be covered by a 2 year warranty.
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