Make and Model of unit(s) *
Why are you sending it back?
Type of Return*:-
Warranty (Repair)
Warranty (Shop item)
No longer Required (within 14 days)
No longer Required (outside 14 days)
Damaged on arrival
* Mandatory field that must be completed
Your contact details:-
What is your delivery/return address?
Deliver to (Name) *
Line 4
Line 1 *
County/State *
Line 2 *
Post Code/ZIP *
Line 3
Country *
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (keeling) Islands
Colombia
Comoros
Congo
Congo, Democratic Republic
Cook Islands
Costa Rica
Cote D'ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-bissau
Guyana
Haiti
Heard Island and Mcdonald Islands
Holy See (vatican City State)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran, Islamic Republic Of
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic Of
Korea, Republic Of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, Former Yugoslav Republic
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States
Moldova, Republic Of
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory, Occupied
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
S. Georgia and S. Sandwich Islands
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and The Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia and Montenegro
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan, Province Of China
Tajikistan
Tanzania, United Republic Of
Thailand
Timor-leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Viet Nam
Virgin Islands, British
Virgin Islands, U.s.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
* Mandatory field that must be completed
Additional information:-
Any other information?
* Mandatory field that must be completed
Important Information
The original item was tested fully before it
left us. If you are having problems then please check that the system that the unit is connected to
does not have any issues (e.g. incorrect wiring, short circuits, spikes, surges
etc.). Items damaged by such issues will not be covered under warranty.
We offer a
1 or 2 year (item dependent) 'no quibble' warranty
and are proud to offer this on all units that we repair. This
warranty covers the components and wiring that we have
undertaken work on. The testing of other parts of the circuits
does not mean that these are also covered under the warranty (in the
same way that, for example, changing an alternator on a car would
not give you a warranty on the battery that it supplies).
PLEASE NOTE: RMA orders are
NOT prioritised above normal repair orders, and
will follow the same time-frame. Our engineers will verify the order
within 2-3 working days of reciept. 95% of returned items are No
Fault Found, which you will be informed of promptly. However, if
repairs are necessary under the warranty terms, they will be
completed within our normal repair order timeframe.
Returns Terms and Conditions :-
1. As per the Consumer Contracts Regulations 2013 act - you have the
right to a refund but you MUST inform us within 14 days of receiving
the item.
2. Outside of 14 days there may be a restocking charge or no refund
option.
3.
Postage to Apuljack Engineering will NOT be paid unless the item
arrives in a non working condition. Payment will only be made for
basic postage costs excluding insurance and extras and only with a
shipping receipt.
4. The item must be returned within a further 14 days
(i.e. no more than 28 days from receipt) and in its original resaleable condition (i.e. fully working and in
the original packaging).
5. If you ordered using a premium shipping service then we will
only refund the value of standard shipping.
Warranty Claim Terms and Conditions :-
1. Warranty is offered on a 'Return to Base' basis hence shipping to AE (including any insurances) will be at the buyer's expense and is not
refundable.
2. Once received, items will be tested and inspected to determine the cause of the failure.
3. If the fault is found to be caused by external factors (e.g. over voltage) then we reserve the right to refuse the warranty claim
and there may be additional charges to repair the item. We are happy
to offer technical advise to help you resolve these external issues.
4. If the unit is examined by Engineering and is 'No Fault Found'
we will perform a full functional test (like all other units we
repair) and this will incur our standard testing fee and return
shipping. If you want to avoid these charges then we suggest you ask for technical help
BEFORE sending the units back to us.
5. Units only benefit from a warranty if the original repair/order has been paid for in full
and you have no debts.
6. Warranty items may not be repaired/replaced in the same
timescale/turn around time as the original order.
I agree with the Standard, Returns and Warranty Terms and Conditions*
Click here to read
the Standard Terms and Conditions (new window).
To prove you are human and not a
nasty Bot, please type the 2nd, 3rd and last digit of the Apuljack Engineering phone
number , shown in green below, into the box (hint: it is between 120 and 130):-
* Mandatory field that must be completed
Call us on 01278 588 922 if you are having problems with this
form
Please ensure all fields marked with a * are completed otherwise
your RMA will not be approved.